Employee Engagement and Customer Engagement. This post is from Phil Gerbyshak on 9 ways to deliver common sense customer service. Serving customers is a key component of employee engagement: Serve Customers or customer engagement is a key component of the Zinger Employee Engagement Model . Serve customers . We want employees to serve the organization’s customers and there are very strong relationships between employee engagement and customer engagement. Does the employee feel served by the organization and management so much so that they in turn offer the same level of service to the external and internal customers. Phil Gerbyshak on: 9 Ways to Deliver Common Sense Customer Service One of the most obvious, yet overlooked, points about customer service is to use your common sense when you’re making decisions. The immediacy of social media makes it even more obvious that this is overlooked. In honor of Customer Service Week, here are my 9 Ways to Deliver Common Sense Customer Service. First impressions matter (a lot!) – The first thing your customer sees or hears is REALLY important, and it sets the tone for the rest of the transaction. Take some time to make this a good one

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